-
Products purchased are NOT refundable, but may
be exchanged within 30 days from date of purchase. The test kit to be exchanged
may only be exchanged for another test kit sold by DirectDX. However, before a
new test kit can be shipped , the customer must return to DirectDx, a “Refund
Claim Form”. The “Return Claim Form” will be provided to the customer after the
customer informs DirectDX that they need such form. To obtain an exchange, you must notify
DirectDX, within 30 days of your original order date,
that you desire to exchange the a test kit. The “Refund Claim Form”
provided to you must be returned to DirectDX by FEDX along with the
unopened test kit within 10 days, in order to obtain the exchange.
-
In
order to obtain an exchange, you must provide your correct e-mail
address and/or mailing address to DirectDX. DirectDX will not be liable for any claims of non-receipt of merchandise,
and/or non-receipt of a “Refund Claim Form” that was a result of an incorrect
email address and/or mailing address provided by you to DirectDX The customer is responsible for providing a correct/working e-mail
address.
-
Fraudulent Credit Card Charges or
Fraudulent Claims -
All requests to negate charges are investigated by our technical department and
legal department. If you make a fraudulent claim of unauthorized card usage, we
will report this to the credit card services. This report may result in
cancellation of your card services, put negative information on your credit
report, and create possible criminal charges that may be filed against
you.
-
Contacting Company. You may contact the
Company for customer support or service, by using our feedback form or by
telephoning us at (801)487-2533 from 9:00 to 6:00 MST Monday - Friday. Or by
postal mail to DirectDX, 1148 East Charlton
Ave Salt Lake City Utah UT 84106
-
DirectDX reserves the right to modify this Refund Policy at its discretion, or
against any customer it believes is abusing this policy. Any such revision or
change will be binding and effective immediately after posting of the revised
Refund Policy on DirectDX's Web sites. You agree to
periodically review our Web sites, including the current version of our Refund
Policy. Our refund policy is made available on our Web sites. It is your
obligation to review our refund policy for any such revisions.
